Seller won't respond

[denfeich_0]

Seller won't respond to messages that item hasn't been received or even shipped.

Can't get thru to ebay for help with a refund.

How can I contact ebay and have them step in and help?

[*lady*madonna*]

@denfeich_0 

Go to your Purchase History and click on Order Details next to the item title to see if the latest estimated date of delivery has already passed.

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

•     Select “More actions” beside your item and then “I didn't receive it.”
•     Click the box beside I want a refund.
•     Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

•     Find the item in your Purchase History
•     Select See request details
•     Select “Ask eBay to step in.”

[denfeich_0]

Tried those steps and the prompts you mention don't appear on screen.

I'll try again.

[denfeich_0]

Keeps sending me to page that says the item is on its way.

The item hasn't even shipped, and I think seller has no intention of sending it.

[*lady*madonna*]

@denfeich_0 

You must wait until the estimated date of delivery has passed by at least one day.

What is the estimated date of delivery, as shown in the Order Details in your Purchase History?

[denfeich_0]

Latest estimated date is 12/16/21, it's now the 17th here.

I've tried contacting the seller at least 4 times this week and they won't acknowledge or respond to my messages or questions.

[*lady*madonna* · Accepted solution]

@denfeich_0 

You have to wait until the date of delivery has passed by 24 hours....Pacific Time.

Try again later.

[denfeich_0]

I will.

Some of the prompts started working.

Maybe this outfit will now respond to me.

Thanks for the help.