Question. 1) Is there a way to actually message Ebay and get a person as opposed to getting automated answers that don't answer my question?
2) I purchased something from a Seller in September of 2021. The listing says they offer a 3 year warranty on all items. I purchased a small engine rebuild kit for my chainsaw. I used the saw for like 2 days after I put it together and that was in Oct or Nov of 2021. Then we moved to across the US and I didn't get any firewood last year. The saw started to act up on the second day I used in in 2021. It didn't want to run right so I just retired it and used my other saw I had. Well, This year I got some logs delivered and I need to cut them up. This wood is big so I need this bigger saw to cut some of the log. I tried to get it started and it won't run. I found that the engine is torn up inside. It looks like the ring that came with the rebuild kit didn't hold up and is already bad and scaring the cylinder walls. The engine now isn't holding enough compression to start the saw up. I reached out to the Seller and they say they can't issue a refund because its been too long, but if I want to buy something else from them they will offer me a discount. That is not a 3 year warranty in my eyes.
Am I wrong in thinking that they have to stand behind their warranty?
3) I see no way that I can post a review of their product. Ebay changed things I assume and only gives the Buyer a small window to write a review. That is such **bleep**. How can people know who they are buying from if we can't make reviews to inform potential buyers to beware of Sellers? Is there anything Ebay will do to help and/or a way to write an review that I am missing?
