eBay

trader.jack · ‎12-26-2021

My wife has been having this problem about 3 weeks. She has a particular item she listed and someone offered $10 more than she asked. She accepted the offer, and the buyer replied "Please text me at xxx-xxx-xxxx as I have questions and would like to pay you as soon as possible." My wife thought that was a little strange so she replied through E-Bay asking him what his questions were. However she never got a reply and the next day his E-Bay account was gone. About a week later, same thing, just different username. This time she replied saying they probably should not have bid if they had questions and they should just pay. Again, no response, so reported the bid to E-Bay. The account was gone again the next day. She got the same bid again today, another username created earlier today. This time she just Declined the bid and did not respond. All three times the phone number was the same, 929- (NYC), and the shipping address was a doctor's office in Georgia.

She is obviously a little unhappy this keeps happening, and that there appears to be no way to block this type of scam. Not a lot E-Bay could do either, unless there was a way to block bidders with a 0 or less Feedback Rating. Since this has targeted the same item all 3 times, I am going to tell her to duplicate the listing, then delete the original, so the posting is a different Item Number.

If anyone has other suggestions please let me know. Thanks ....

ferncliff-39 · ‎12-26-2021

@trader.jack

eBay is working on a system to require buyers that make Offers to confirm a payment method upfront, so that when the offer is accepted they will be charged right away. But it's in the early stages, and right now only affects a small number of buyers.

Until she builds up feedback so the scammers won't bother with her, she needs to list with Buy It Now only, NO best offer, NO auction and she must add "Immediate Payment Required" - that way the listing will stay up until a real buyer pays. IPR is only an option of the Business/Advanced listing tool - anyone can use it, there is a link to switch to it from the Quick Lister at the top of of the page.

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ferncliff-39 · ‎12-26-2021

@trader.jack

eBay is working on a system to require buyers that make Offers to confirm a payment method upfront, so that when the offer is accepted they will be charged right away. But it's in the early stages, and right now only affects a small number of buyers.

Until she builds up feedback so the scammers won't bother with her, she needs to list with Buy It Now only, NO best offer, NO auction and she must add "Immediate Payment Required" - that way the listing will stay up until a real buyer pays. IPR is only an option of the Business/Advanced listing tool - anyone can use it, there is a link to switch to it from the Quick Lister at the top of of the page.

trader.jack · ‎12-26-2021

Thanks. I will let her know ! 😁

ferncliff-39 · ‎12-26-2021

@trader.jack

She can look at the bottom of her Buyer Management page to see the new payment requirement they are rolling out.

As said, it only affects a few buyers right now, but should help in the future.

https://www.ebay.com/bmgt/buyerrequirements

trader.jack · ‎12-26-2021

I don't see a link to Buyer Management on any of her pages, or mine. Where is it supposed to be ?

Thanks

eburtonlab · ‎12-26-2021

Buyer Management info can be found here:

https://www.ebay.com/help/selling/listings/creating-managing-listings/setting-buyer-requirements?id=...

Note that currently only a small subset of buyers are required to provide payment information when making offers, and that there is no way at the moment to tell if an offer is from such a buyer, so accepting any offer means that there is a chance that the seller will not receive payment, regardless of which Buyer Management settings are used, at least until eBay extends the the requirement to all offers rather than just a subset.