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SELLER SENT ITEM TO WRONG ADDRESS I FILED WITH EBAY AND RULED IN THE SELLERS FAVOR EVEN THOUGH

THE ITEM WAS CONFIRED DELIVERED 400 MILE FROM MY HOME -[-- THIS IS SO UNFAIR --- EBAYS COMPUTORS MOST LIKELY SAW IT WAS CONFIRMED DELIVERED.  THIS IS SO UNFAIR.

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Re: SELLER SENT ITEM TO WRONG ADDRESS I FILED WITH EBAY AND RULED IN THE SELLERS FAVOR EVEN THOUGH

Why is this unfair? When you pay for your purchase, the address you confirmed at payment for that shipment is provided to the seller. That is the address the seller is required to ship to. You need to review that address when you check out to be sure it's the address you want to use for that shipment.

 

The package may be returned to the seller. If it is, he may be willing to reship to you at your expense. Otherwise, arrange to retrieve the package from the address it was sent to .

Inceptions
Volunteer Community Mentor, buying and selling on eBay since 2004

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Re: SELLER SENT ITEM TO WRONG ADDRESS I FILED WITH EBAY AND RULED IN THE SELLERS FAVOR EVEN THOUGH


@lkjhpoiuy wrote:

THE ITEM WAS CONFIRED DELIVERED 400 MILE FROM MY HOME -[-- THIS IS SO UNFAIR --- EBAYS COMPUTORS MOST LIKELY SAW IT WAS CONFIRMED DELIVERED.  THIS IS SO UNFAIR.


If you are saying you provided the correct address and the package was delivered to a different address, you can appeal eBay's decision. You will need to get the delivery service (USPS, FedEx, UPS) to confirm that the package was not delivered to your address. Provide that proof to eBay and you should receive a refund. Details here:

Appeal eBay's decision about a return or missing item for buyers | eBay

If you want to appeal the decision on a case, you need to provide new, additional information to back up your appeal. This can include the following:

  • Photos showing that the item doesn’t match the listing description
  • Tracking details showing that the seller received the item you returned
  • Proof that your item was delivered to the wrong address
  • A copy of a police report, if applicable
ALWAYS be honest and exceedingly FAIR!

The Volunteer eBay Community Mentor formerly known as juanmogamer
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Re: SELLER SENT ITEM TO WRONG ADDRESS I FILED WITH EBAY AND RULED IN THE SELLERS FAVOR EVEN THOUGH

I may have mis-interpreted your post. As advised by @mega-ma-roo, if you provided the correct address at checkout and the package was mis-delivered to someone else, eBay WILL help with that on appeal. You'll need to get a written statement from the carrier confirming the package was delivered to a different address to submit with your appeal.

Inceptions
Volunteer Community Mentor, buying and selling on eBay since 2004

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Re: SELLER SENT ITEM TO WRONG ADDRESS I FILED WITH EBAY AND RULED IN THE SELLERS FAVOR EVEN THOUGH

i will do that------anything i order on ebay goes to one address in pittsburgh, pa .    this was sent to an address in brooklyn, new york , not to me. this the sellers fault 

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