Rude buyer

[5fishdesigns]

I have a buyer who has been rude in all message conversation.  OBVIOUS she will be returning items.  Do I have to ship or can I cancel the order and refund her?

[lady_madonna · Accepted solution]

@5fishdesigns 

"Rude buyer" is not a valid reason for cancelling the transaction. (see below)

PER EBAY:

A seller can cancel an order if:

• The buyer asks to cancel the order and they haven't shipped the item yet
• The buyer hasn't paid within the time allowed
• The buyer used the wrong shipping address when they completed their purchase
• The item is out of stock (this will result in a transaction defect)

[5fishdesigns]

Thank you, I was looking through "help" for that info.