Return request

[jefsn_9216]

Customer purchased a factory sealed item. Said that when they opened it there was pieces missing and the only reason they bought their game was because they had lost their pieces.. I said was the Box indeed factory sealed when you received it and he said yes.. So what do I doCustomer purchased a factory sealed item. Said that when they opened it there was pieces missing and the only reason they bought my game was because they had lost their pieces.. I said was the Box indeed factory sealed when you received it and he said yes.. So what do I do?

[kensgiftshop]

@jefsn_9216 

Has the buyer filed an INAD yet?

If they have, accept the return, provide return shipping and refund once something is returned.

[jefsn_9216]

I find it suspect that the same pieces he was needing are missing from my FACTORY SEALED ITEM. 

[kensgiftshop]

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@jefsn_9216 wrote:

I find it suspect that the same pieces he was needing are missing from my FACTORY SEALED ITEM. 

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Since it was sealed, you can't prove the pieces were in there.