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Return request from buyer

How is it that a buyer can request a return even though my description was very accurate and also suggested that a perspective buyer contact me with questions.  This buyer wants to return an item to me because it didn't meet his expectations.  He expected it to have movement.  This buyer said "kinetic" means "movement" and there was no movement.  It was the manufacturer that called it "kinetic".  This is the second time I have had to deal with a situation like this where a buyer has a preconceived idea and no where in my descriptions do I say what they expect.  How is it fair to expect a seller to eat the costs of shipping as well as the purchase price just because a buyer doesn't have good comprehension skills.  I am very accurate in my descriptions and would rather not have a buyer at all than this type of buyer.  How can I avoid this in the future?  I have already responded to this buyer and offered for them to keep the item and I would refund the purchase price only.  

 

 

 

Vintage Kinetic Lighting Picture. 

 
Everyone knows life is stressful and living in town with traffic and other unnatural sounds adds to the chaos inside and all around you.  Getting out into nature is the best way to de-stress your nerves.  However, sometimes you need a way to calm yourself right now and nature is a 30 minute drive away.  Sooth your audio and visual senses with a beautiful New England autumn nature scene with the sound of water gently bubbling over rocks and bird song. 
 
 Framed and Measures 16" X 13" X 2.75" Has separate switches for sound and light. Also has a volume control. 
 
Plug and play. 
 
Picture is of a babbling brook and trees and the sound is of water and birds. Very relaxing. In good working condition.
 
This item as been stored in original packing and box. Box is worn from storage.
Please see photos for condition and as part of description.  If you have any questions please message me. 
 
No Returns and No Refunds!
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