Dear eBay Customer Support Team,
I am writing to seek your assistance regarding an undelivered item from a purchase I made on eBay. Due to the high volume of orders I manage, I recently discovered that I never received the **Flight helmet** associated with **Order #17-11960-14419**, placed over 180 days ago.
Here are the key details of the issue:
- **Order Information**:
- Order Number: **17-11960-14419**
- Item: Flight Helmet
- Seller:kenlav-18
- Tracking Number Provided:9405508105464467138314
- **Problem Description**:
- The tracking information provided by the seller shows no updates or delivery confirmation.
- I attempted to contact the seller multiple times through eBay messages but received no response.
- Unfortunately, due to my oversight in managing numerous orders, I only realized the issue after the 180-day eBay Money Back Guarantee window had expired.
- **Request for Support**:
- While I understand the policy timeframe, I believe this situation involves a seller who may have failed to fulfill their obligations. The lack of communication and invalid tracking details strongly suggest a breach of trust.
- I kindly request that eBay investigate this transaction and consider an exception to facilitate a resolution, such as a refund or contact with the seller.
I have always valued eBay’s commitment to buyer protection and trust you will assist in resolving this matter fairly. Please let me know if additional information is required.
Thank you for your attention to this urgent request.
Sincerely,
Alex
lady_madonna
