Had a buyer leave negative feedback on an item that was still in transit. I recently sold an item and had it shipped out, I went back to check the status of all my orders and saw that a buyer left negative feedback stating they never received it. For further context this buyer never attempted to reach out to me or ever allowed me to help with a resolution. When I checked on the status of the order I saw there had been constant updates on where it was and when it would arrive. I do believe it was running behind due to the holidays at the time. So I reached out to the buyer to assist them anyway I could and by the time they had replied back they had received the item and were apologetic about the negative feedback. We messaged back and forth and agreed the feedback should be edited or removed. Since then I’ve tried to get any help I could on this subject I’ve tried to get in touch with a support agent to resolve this. I don’t think the buyer knows how to remove their feedback either. So If there’s anyone that can help me with this I’d be greatly appreciative. I use eBay as a secondary income and it’s very important to me to keep buyers satisfied. I don’t feel as if I should have a negative mark on my account since the order was fulfilled and the buyer may have prematurely left a negative review without reaching out first for a solution. Let me know how I can fix this please.
Thanks.
lady_madonna
