Removing Negative Feedback

[lp1962]

   A buyer hastily gave me negative feedback.   They agreed to remove it, but eBay will not allow her to do so.

I opened a review and eBay refused to remove the negative feedback.

The buyer wants it removed, the seller wants it removed but eBay will not remove it.

I do not see any way to contact eBay.   What happened to the support? 

[comics-scifi-collectibles]

@lp1962   You sent the buyer a feedback revision request?   

Click the blue button on this page:  https://www.ebay.com/help/selling/leaving-feedback-buyers/replying-feedback-received-item-sold?id=41...

[lp1962]

  The buyer revised the feedback, but I still have negative feedback.

I have sent a revision request which I thought was going to eBay but is going to the buyer. 

I will have an even more unhappy customer.

Sold a "New old stock" phone that I bought from "Best Buy some time ago", "network locked".

Most people would research the phone they are buying. 

[lp1962]

  Yes, but this is an unhappy buyer.  I am trying to make things right.

I am hoping eBay reviews this latest revision request and removes the negative feedback instead of forwarding the request to the customer.  The buyer wants it removed, the seller wants it removed.

What are you holding in your picture?