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Refund part of shipping cost

How does one go about refunding part of a shipping cost??? Reason: I had a buyer purchase 2 items that eBay didn't combine. She was charged shipping on both. She wants part of her money back & I have not idea how to go about it. Please help.

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Refund part of shipping cost

@leighearnhardt 

 

In your list of sold orders, select send refund from the pull down menu next to one of the items. Enter the amount, select the reason shipping adjustment and send.

 

If you have not printed the label yet, you can have eBay combine the items into a single order. On the purchase label page, click buy labels in bulk at the top left, then click combine by buyer. Enter the new combine weight and dimensions. You can also reach the bulk shipping page here - https://www.ebay.com/ship/bulk

wooden_flower Volunteer Community Mentor.
eBay member since 2001.

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