eBay

troc.hn2014 · ‎07-22-2021

My package never arrived, I contacted eBay and seller they stated packaged arrived, refund denied, PayPal denied, I appealed with eBay, You were agreed to give me a refund because item was missed , no refunded received yet because they stated I open a double disputed with PayPal and them so they closed my case.

house*of*paws · ‎07-22-2021

Hi @troc.hn2014

If tracking shows the item was delivered to your city ... that is considered 'legal proof of delivery', and it is not possible to get a refund. The only exception is if you can get a written statement from the shipping company that the package had a different name and address than yours on it.

If you open a dispute with eBay and PayPal at the same time ... eBay will close your case with them. [It's okay to open a PayPal dispute after losing an eBay dispute ... but if you do it at the same time it looks like 'cheating'.]

It looks like you went back to eBay after losing both an eBay and PayPal dispute ... so the above wouldn't apply.

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house*of*paws · ‎07-22-2021

Hi @troc.hn2014

If tracking shows the item was delivered to your city ... that is considered 'legal proof of delivery', and it is not possible to get a refund. The only exception is if you can get a written statement from the shipping company that the package had a different name and address than yours on it.

If you open a dispute with eBay and PayPal at the same time ... eBay will close your case with them. [It's okay to open a PayPal dispute after losing an eBay dispute ... but if you do it at the same time it looks like 'cheating'.]

It looks like you went back to eBay after losing both an eBay and PayPal dispute ... so the above wouldn't apply.