Received an item not as described. Not flannel, shirt.

[buffalorun]

Hi there, Perhaps someone knows how I might speak to ebay by phone.  I received an item that was not what was described.  Seller keeps saying, "Item has been received."  I asked ebay for help, they replied, "I'm has been received."  Nobody will read the information that the item received does NOT match the description.  I ordered a FLANNEL pajama top and received a very lightweight pajama top, not FLANNEL.  We have four feet of snow on the ground here, I was looking for FLANNEL.  If any single person reads the note, they will see that the item received does not match the description.  But, I am stuck in a frustrating loop.  Any helpful suggestions on how I can reach ebay by phone and speak to a human?  Thanks in advance.

[mega-ma-roo]

Did you open a request for a refund and say the item is not as described?

How to request a return through My eBay

1. Find the item in your Purchases.
2. Select Return this item from the menu on the right.
3. Select your reason for the return and enter a comment about why you're returning it.
4. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Make sure to follow our Images, video and text policy when you're uploading images.
5. Select Confirm return.

To contact customer service use this link:
https://www.ebay.com/help/contact_us?id=4002&st=10

You can have them call you or use live chat.

[buffalorun]

Thank you.  I ran into a road block, first thing.  The seller does not take *returns,* therefore, it won't continue past that.  I may have reached someone at ebay who might be able to help.  This has not been the experience I used to enjoy with ebay.  The great sellers are out there.  There seems to be a higher number of the ones that aren't interested in making things right, or worse, who are purposely being deceptive, than there used to be.   I still believe the good guys outnumber the bad.  Thanks for trying to assist. 

[disneyshopper]

@buffalorun 

Even though the seller states No Returns, ebay's Money Back Guarantee trumps your seller's return policy if the Item is Not as Described.  Make sure when you file the Returns Request that you select Not as Described, and then follow the prompts.