Received a counterfeit item and need help!

[ricka518]

Hello, I recently purchased a $30 dollar Magic The Gathering card and was sent a very obvious fake card. I would like to contact ebay about this because I don't trust the seller and more importantly I don't want another customer to get scammed or this card to be in circulation. Fakes are usually destroyed or marked as counterfeit as this is a issue in the hobby. Can anyone help point me in the right direction for receiving a counterfeit item? Thanks

[wooden_flower]

@ricka518 

You can speak to customer service, but they are going to tell you to open a return request and send it back to the seller.

To speak to customer service, use the link on this page “have us call you” - https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you don't see 'have us call you', click chat.  Then type contact an agent.

Go to your purchase history - select return this item.  Under reasons select does not match the description, and follow the prompts. You can list not authentic in the comments.

The seller has 3 business days to send you a return label or a refund.  If he doesn't, or says he can not send a label, go to your case and click 'ask us to step in'.

[ricka518]

Thank you very much, I hate having to send this back to the seller so they can scam again with it. It's clearly not even the same one pictured, but thanks for helping me and I have filed a report like you suggested.