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@ebrb2005 I personally would not use any medication from China. It's very concerning that it doesn't look the same, I recommend returning for refund .
If the item arrives and is not as described then you file a return request. Sellers pay return shipping for items that are not as described no matter WHERE they are located, even if in another country.
The reason could be Doesn't match pictures or description OR Doesn't seem authentic.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not issued a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
The seller will not be able to provide a return label since they are located in another country.
The seller then has the choice of sending you the money to pay return shipping to your PayPal account OR refunding you without a return of the item. Do NOT pay return shipping yourself and expect to be refunded for it after the item is returned even if an agent says to do this as eBay can not force a refund from the seller for more than the original sale price.
99% of the time a seller in another country will refund without a return of the item.
Returns to CHINA MUST be shipped via Priority Mail. If the country is NOT on this list it must ship via Priority Mail>
https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International
If you do have to buy a return label with the funds the seller provided then you must enter the tracking number into the return request so you will have proof of the return.
Adding tracking to your return
Adding tracking details to your return helps protect against delays or issues in the refund process. If you use an eBay returns label, tracking details are automatically uploaded.
Here's how to add the tracking information to your return if you're using your own return shipping label:
Go to the return request in Purchase History.
Select the shipping carrier from the dropdown list. If you select Other, enter the carrier name.
Enter the tracking number.
Select Mark as sent.
@ebrb2005 I personally would not use any medication from China. It's very concerning that it doesn't look the same, I recommend returning for refund .
If the item arrives and is not as described then you file a return request. Sellers pay return shipping for items that are not as described no matter WHERE they are located, even if in another country.
The reason could be Doesn't match pictures or description OR Doesn't seem authentic.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not issued a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
The seller will not be able to provide a return label since they are located in another country.
The seller then has the choice of sending you the money to pay return shipping to your PayPal account OR refunding you without a return of the item. Do NOT pay return shipping yourself and expect to be refunded for it after the item is returned even if an agent says to do this as eBay can not force a refund from the seller for more than the original sale price.
99% of the time a seller in another country will refund without a return of the item.
Returns to CHINA MUST be shipped via Priority Mail. If the country is NOT on this list it must ship via Priority Mail>
https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International
If you do have to buy a return label with the funds the seller provided then you must enter the tracking number into the return request so you will have proof of the return.
Adding tracking to your return
Adding tracking details to your return helps protect against delays or issues in the refund process. If you use an eBay returns label, tracking details are automatically uploaded.
Here's how to add the tracking information to your return if you're using your own return shipping label:
Go to the return request in Purchase History.
Select the shipping carrier from the dropdown list. If you select Other, enter the carrier name.
Enter the tracking number.
Select Mark as sent.
