Promotional fees

[suzyq2169]

I  have an item listed on eBay and it has not been marked for a promotion, but I am being charged promotional fees. What do I do to get these fees reversed?

[selforfun · Accepted solution]

Hi @suzyq2169 

If you are being charged promotional fees but didn’t intend to promote your listing, check the following:

1. Review Your Listing Settings: When creating or editing a listing, ensure that "Promoted Listings" is not selected. Sometimes, this option is auto-selected.
2. Check Your Fee Details: Go to Seller Hub > Payments > Transaction Details to see if the fee is from Promoted Listings Standard or Advanced Ads.
3. Remove Promotion (If Active): If the listing is still active, you can remove promotion settings in Seller Hub > Advertising Dashboard.
4. Request a Fee Reversal: If you believe the charge was incorrect, contact eBay Support and explain the situation. You can request a review and potential fee adjustment.

If needed, you can request a callback from eBay Support here: Customer Service