Procedure for handling item damaged in transit with USPS

[avellina5]

I shipped a dish to my ebay customer via USPS ground advantage and it arrived broken.  I want to issue a refund asap.  What is the best way to handle this.  The item cost $55 and USPS covers us to $100.  What is the best way for me to handle this?

[rfmtm · Accepted solution]

File a claim on USPS.com with pictures of the damage and packaging.  Tell buyer to hold onto everything for possible inspection.