Problem

[midnig-69]

I have a problem regarding entering the auctions, as I cannot bid because it tells me that I have payments that I have not made, and this is unfortunately incorrect?

 

[lady_madonna]

@midnig-69 

You would not be receiving that message if it was untrue.

According to Ebay:

All unpaid items are recorded on a buyer's account. Buyers who have excessive unpaid items, or canceled transactions, may have limits imposed, or lose their buying privileges.

The unpaid item "strikes" will remain on your account for 12 months

Your feedback profile page indicates that you have NOT paid for all of your Ebay purchases.

[midnig-69]

Thank you for your response. I do not have purchases that have not been paid. I only have operations to put goods in the basket to calculate the cost, i.e. to view the details, and then they are deleted by me, but I did not adopt a process.

[woodland_gnome]

I suspect that wording means you are running into your Open Transaction Limits.   To get below your limits you need to pay for the outstanding unpaid items that now count towards your limits, but that might not be immediately possible because eBay counts items that you committed to buy but cannot pay for at this time against your limits:

1. At least some active auctions that you have bid on (including the one you are trying to rebid on). Originally only those you were in the lead on counted, but it is very likely that the rules have changed since they were last made public to include your outbid bids on running auctions and also any pending Best Offer. To minimize the effect of these wait until near the end of the auction to bid only one time at your TRUE maximum you are willing to pay for the item, and then pay immediately after it ends, to minimize the time it counts towards your limit. You can't pay until you win, so don't use up your open transactions on bids you can't pay for until hours or days later. Waiting to bid also keeps your options open (once you bid you are committed to that auction and can win and have to pay even if you are outbid during the auction--exception if it is still "Reserve not met" after you bid) so you can safely bid on an auction that ends earlier or jump on a great Buy It Now price that gets listed in the interim.  And go easy on making Best Offers.

2. Transactions cancelled at your request (or due to problems with your address). Note that these also can result in lowering the limit, so make sure you are going to buy (and CAN buy, that the item ships to your location) BEFORE you commit to buying.

3. Unpaid Item Strikes. Again, don't bid/commit to buy unless you KNOW you can and will pay for every item.

To get these and other buying limits raised or removed in the long run you need to establish a pattern of reliably paying for what you commit to buy.

[gosimus]

@midnig-69 

< I do not have purchases that have not been paid >    

You have feedbacks less than a year old that state you didn't pay for purchases.  Is it likely that sellers would violate policy to make untrue statements about you?  It was a policy violation for the sellers to place those comments, but it does help us to answer you.  

[mr_lincoln · Accepted solution]

Hi @midnig-69 

In the last 6 months you have a Feedback stating "Purchased several items and don't make any payments, ..."

2 or more Unpaid items strikes makes it hard to bid or buy from eBay Sellers since the lowest default block setting for unpaid items is 2.  The strikes will take 12 months to roll off your account before you can bid or buy again from most Sellers.

You can try messaging Sellers who you want to bid or buy from and ask them to place you on their Exemption list which would let you purchase from them.  Otherwise, you will have to wait for the strikes to roll off your account.

If you contact eBay and they will not remove those strikes for you then there is not much you can do until the strikes drop off your account.  Sorry it happened.

[midnig-69]

Thank you all, I didn't know that emptying the basket might lead to an error in my account, unfortunately!