Problem with Click and Collect with ECP reference

[lam2045]

Hi

A buyer has messaged to say their order has not been received at the click and collect location which I posted 4 days ago - I have proof of posting (not tracked). 

I have a feeling they are going to ask for a refund.  I have the ECP reference.  Is there a way of tracking this?  Will ebay see this in their favour?

Thank you.

[disneyshopper]

This is ebay.com, the USA site.

You are located in the UK.

You need to return to your home site: https://www.ebay.co.uk

There is currently a glitch when you search, bringing you over here.

In the future, use the SHOP BY CATEGORY on the left side of the screen, or type in your KEYWORDS and then use the SEARCH on the right side.