Print a return label

[seamanp]

I have refunded the buyer and now I want to print a return label for the item.   So far, I have been sent in circles by the automated system.  How the heck can I do a simple task of printing a label.

I am out the money and do not have the item either.  I am getting very frustrated with eBay and their lack of human contact.

Please help me.

[lady_madonna]

@seamanp 

If you already refunded the buyer, you cannot print a return shipping label on Ebay. When you refund a buyer, that ends the transaction. Normally sellers do not issue refunds until they receive the returned item.

You can read up on how sellers handle return requests:

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

[seamanp]

eBay talks about custom labels.  How do I go about that?  There is no information on eBay that I can find.

How can I create and send the buyer a pre-paid label to return the item?