03-12-2024 04:40 PM
I have refunded the buyer and now I want to print a return label for the item. So far, I have been sent in circles by the automated system. How the heck can I do a simple task of printing a label.
I am out the money and do not have the item either. I am getting very frustrated with eBay and their lack of human contact.
Please help me.
03-12-2024 05:08 PM - edited 03-12-2024 05:09 PM
If you already refunded the buyer, you cannot print a return shipping label on Ebay. When you refund a buyer, that ends the transaction. Normally sellers do not issue refunds until they receive the returned item.
You can read up on how sellers handle return requests:
https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
03-12-2024 06:37 PM
eBay talks about custom labels. How do I go about that? There is no information on eBay that I can find.
How can I create and send the buyer a pre-paid label to return the item?
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.