Post Office searching for package, anyone have experience this?

[x****6]

The package I sent to my buyer via the postal service is missing. I requested a search but the buyer wants to get a refund. The problem is the package is addressed and will be forwarded to the buyer once the package is found. What should I do with a very impatient buyer?

[lady_madonna]

@x****6 

If the estimated date of delivery has passed and the buyer has filed a Refund Request, you will be required to issue the refund.

https://www.ebay.com/help/selling/managing-returns-refunds/help-buyer-item-didn%E2%80%99t-receive?id...

[wooden_flower]

@x****6 

You can try requesting a package intercept to have the package redirected to you instead of being delivered to the buyer if it is located. The cost is around $18.