Perfomance - Seller Level - Tracking uploaded on time and validated

[spike3333]

I had a customer buy 76 items from me in two orders. When I attempted to create a label, I could not do it on eBay and ended up creating a UPS label to ship the entire purchase in one package. The tracking number was created and uploaded. In my latest seller evaluation, I noticed I had 74 shipments showing as “Not uploaded at all” and they are all from these two orders. How do I get these defects removed? There is no way to appeal these on-line. Also, how does this defect impact my seller rating and for how long?

[mega-ma-roo · Accepted solution]

There is a way to request defects be removed online, but I'm not sure how it will work in this case. I guess you might have to do a separate request for each one. Anyway, here's the link:

https://www.ebay.com/sellerhelp/defect

You might want to try contacting the eBay team on Facebook to see if they can maybe help.
You can reach them on Facebook at: https://www.facebook.com/eBayForBusiness/
You can also reach them on Twitter: https://twitter.com/askebay?lang=en

The impact on your seller rating depends on several factors. See here for how it is calculated:

Seller levels and performance standards | eBay

[spike3333]

Thanks, I contacted eBay Help and they said they couldn't do anything. I went back and added tracking to ea individual listing. Hopefully that will clear it up next time they evaluate.

I appreciate the additional contacts on Facebook and Twitter. I'll try them if this doesn't resolve it. I haven't been all that impressed with the chats and phone calls through normal help.

[mega-ma-roo]

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@spike3333 wrote:

I haven't been all that impressed with the chats and phone calls through normal help.

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Yeah, I've heard that before. 🙄