Partial refund of shipping charge to buyer.

[tr6guy]

What drop dpwn list where to use to refund a shipping overpayment to a buyer? Haven't sold anything in a year and I've forgotten how.

[lady_madonna]

@tr6guy 

1. Locate the order in Seller Hub. https://www.ebay.com/sh/ord
2. From the dropdown menu, select Send refund.
3. Choose a reason for the refund.
4. Specify a refund amount for the item or for the order.
5. Enter the desired refund amount, and select Send refund.

[tr6guy]

Don't mind my ignorance, but what is the heading to look for a drop down menue?