Our mistake – we apologized and issued a refund – but the buyer took it personally.

[angecabrands]

Hello, we made a mistake and shipped the wrong item. We apologized and asked the buyer to return it. We received a lot of negativity from the buyer, but she eventually sent it back by refusing the package at USPS. We immediately canceled the order but continued to receive more negativity, with the buyer accusing us of being a scam, which is not true. We responded with further apologies, but now we've received a message saying the buyer is taking it personally. What could this mean, and is there anything else we should do?

[dryophelia]

@angecabrands 

Stop communicating. There isn't much more to say.

Of course they are upset. 

Have you cancelled 4 listings recently? That is going to quite a hit on your seller metrics.