Opened case for missing item. It came, but is not as described. eBay won’t allow me to change my cas

[fuzz1002]

Since I opened a case for a missing item, eBay says I got the item and I am not eligible for a refund. But the item was listed as new with tags and it isn’t.

How do I get eBay to address my new complaint?

[mr_lincoln]

Hi @fuzz1002 

If you filed a claim that you did not receive the item but in fact you did then that claim is closed.

You can still file a claim that the item is not as described via the item in your purchase history.

[fuzz1002]

If I close the current case for not receiving the item, will that prevent me from opening a new case, or can I start a new case for item not as described?

[mr_lincoln · Accepted solution]

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@fuzz1002 wrote:

If I close the current case for not receiving the item, will that prevent me from opening a new case, or can I start a new case for item not as described?

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@fuzz1002 

Let the claim run its course, the Seller has 3-4 days to respond to the claim by uploading the tracking number.  If they don't you can go back and have eBay close the claim and refund you. 

If the Seller uploads a valid tracking number and eBay closes the claim then you can file the other return claim previously mentioned. 

[fuzz1002]

I followed your recommendation. I closed the case about not receiving the item. I opened a new case about the item not as described and immediately got a return label and a full refund.