Notification Error

[cindanta_0]

Shipped out an item within 48 hours of buyer purchasing it. Entered tracking number. Next thing  I know a notification pops up saying I still had to ship that very item. Upon clicking on the notification, message acknowdges that I shipped it. I Updated eBay app to latest version but the erroneous notification is still there.  How do I get rid of it?  More important, shouldn't it sync with tracking such that it doesn't look like I'm delinquent? This just started happening mid January 2023.

[mam98031]

We won't be able to help you with that here.  You need to contact Ebay directly.

I would suggest that you contact Ebay for Business on Facebook or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service.

https://twitter.com/askebay?lang=en

https://www.facebook.com/eBayForBusiness/


If when you use the link below you can only get to the Automated Assistant, type AGENT in the box and hit enter. You will then get more options.

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851