No return policy but I'm trying to give my buyer a refund.

[crystalmassey-9]

A customers item was damaged on the way to their house and they were being rude about it but I don't have time to deal with it. I shipped it priority and was told that the post office would refund it because priority has $50 of insurance on the package but my buyer refuses to even try to go to the post office.

I don't accept returns on the order, however I am trying to get her a refund for the item but I can't find anywhere where I can get it for her.

[*lady*madonna* · Accepted solution]

YOU are the one to file the claim with USPS. You can do that online.

You can refund your buyer through Paypal. Find the buyer's payment, click on "Refund".