A buyer received an item I sent (an action figure) in the same exact condition shown in the listing. He then broke the item himself. He contacted me and literally his first message states, "I bought the figure, but as soon as I put the hammer on it, the arm broke." He then wanted a refund. When I refused, he left me negative feedback.
I've been around and around with customer service and they will not escalate it high enough where I can speak to someone with enough power to remove it. They give me the same runarounds about regular channels to go through in their automated system (which rejects it) and through the 'basic level' and 'one-above-basic level' chat agents (who refer me to the automated system or working it out with the buyer).
I need to speak to someone about this. I did everything I was supposed to do and got the item to the buyer in the same condition as the listing. HE BROKE IT. I shouldn't have to refund him nor have my reputation diminished due to that.
Thanks in advance for any help/advice.
