Need help and there is NO support
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09-12-2021 08:53 AM
I have been trying to talk to somebody on support for the last hour. When I finally get through to a real person they are unable to even locate the item I am selling and offered no help whatsoever. They then said they needed to put me on hold. I waited on hold for a long time until the hold music stopped and it appeared that someone had picked up the line. I repeatedly said hello to no answer and eventually had to hang up as I had already wasted over 30 mins of my time. When trying to contact an agent again it is now not working, of course. I can tell that I will not be on here for that long if this is a regular occurrence on this platform. Very disappointed in eBay
Re: Need help and there is NO support
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09-12-2021 09:27 AM
You can't call - you have to let customer service call you.
To contact customer service, follow the instructions on this page to work through the automated assistant to request a call back - select agent when it is an option -
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
Easier still is to ask your question here - we can answer most questions that do not require being able to view your account.
eBay member since 2001.