NIB item doesn't work...

[pinup.doodle]

Hi.

I purchased a NIB electronic item for a birthday gift about 1.5 months prior to the day it was to be given.  It arrived NIB, no crushing, no damage I could see to the box.  After opening and trying to charge, I found out that the device doesn't even hold a charge in any way, as if the battery was totally faulty.  Ebay has a refund policy that can apparently be used, even if the seller doesn't accept returns (he doesn't, and understandably so).  If I were to go this route, will the seller be docked the money on the refund?  It wasn't his fault it was faulty; how could he have known?

Thank you.

[twinkling.smile]

@pinup.doodle 

Buyers have 30 days to request a return for an item that doesn't match the listing.

After these 30 days the buyer needs to use their payment issuer.

[pinup.doodle]

Thanks for your response, but it doesn't answer my question at all.  

[twinkling.smile]

Sellers are responsible for what they offer.

So you can request a return, within 30 days, for an item that doesn't match the listing.

After these 30 days you can try your payment issuer.

[rock.star]

Yes the seller will have to pay for the refund. 

The seller is responsible to deliver the item in the condition that was described.