Multi user issue: You are not authorized

[sboyer13]

Hi all, I brought on an employee last Thursday. She had no issue accepting the invite or logging on and doing listings. Yesterday she got a not authorized to view message. We tried emptying cache and cookies, using 3 different browsers, incognito. nothing worked. I cancelled and resent a new invite. She accepted and was sent to the same error message. Chatted with customer service, no help. Reinstated her this morning, same problem. She is very tech savvy so I have trouble believing it's her not "hitting the right button" plus she had done it for a week. If anybody has an idea please let me know before I go back to CS. Thanks

[comics-scifi-collectibles]

@sboyer13   I don't think that any of the Mentors that can post on this board use  MUAA 

You can try asking this on the selling board where all members can reply> 

https://community.ebay.com/t5/Selling/bd-p/selling-db

Or ask for help on FB as the agents are US based and more experienced.  

Contact customer service by sending a PRIVATE message on social media.

https://www.facebook.com/ebay

[sboyer13]

Gotcha, thanks