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Members who falsely return and send different items

In September I had a buyer who requested a return 

I was alarmed because the member reason was not as described 

I SENT IMAGES , VERIFICATION AND A WARNING TO THIS MEMBER if they have intentions of any fraud we will know ! 
THE member clearly waited 2 weeks and shipped a damaged and different item . eBay did not ask of us to refund the buyer! They said not our fault but they did refund the buyer on their own .

I have never been so upset why would they even refund this thief ? It was premeditated and this happed with another high end item in March but this recent case I was upset because this character is not reported to the seller community 

as of now I am sending messages to sellers to let them know what happened because this despicable member is still shopping 

 

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