Lost Shipment by UPS

[meritus.k]

I sent a shipment via UPS ( purchased the label from Ebay ) and UPS lost the shipment-- how do I file a claim for a lost item and request a refund and reimbursement for lost item? 

[rfmtm]

You should file a lost package claim with UPS. The process for labels purchased through eBay is specific. Follow the instructions here:

https://www.ebay.com/help/selling/shipcover/shipping-insurance-shipcover?id=4643#section3

You can also refer to this handy step-by-step guide:

https://ir.ebaystatic.com/pictures/sc/pdf/UPS_Claims_Process_for_eBay_Sellers_2022.pdf