wooden_flower Volunteer Community Mentor.
Regards,
disneyshopper
Unfortunately, there is little you can do - you basically gave the person a gift.
You could try small claims court, but that would be in their local, so probably not worthwhile unless they are close by. Even then it is a long shot, since they did not break any laws by accepting the package you sent.
While nice people always help when they can, there are few laws requiring a person to do the right thing.
Hi @moonbound50
I don't see any $ 700 items that you have sold but I do see the two JBL Speakers each for just over $ 600 so I suspect you mean those.
I think FedEx should pony up the $ 700 so you can give the money back to the correct Buyer.
The FedEx story sounds fishy to be honest, if the 2nd Buyer signed for the package FedEx would have record of it and be able to tell the Buyer they have record of them signing for it to get it back.
@moonbound50 wrote:Yes, it was the speakers. My apologies. I meant to hit the 6 instead of the 7. I am so frustrated and I didn't proof read.
I called FedEx customer service and they said I'm basically out of luck if the person will not give it back to the driver who delivered it and is trying to pick it back up. I have 2 issues with this. One, a different person signed for it than the buyer, so shouldn't that be something addressed with the fact that the driver gave it to them? But what's worse than that, like I said in my original post, is that the old label was put on the package by the FedEx store. When I went back and spoke with them about it, the employee said that it never should have left their store because when the driver picked everything up, when he scanned the label, the system would have said that it is not a valid tracking number since it had already been delivered, and he should have left it at the store. So that tells me that the driver didn't scan the items. He just loaded up all of them and left.
Shouldn't this fall on FedEx? Either the store for printing the incorrect label, or the company itself since their driver didn't do his job properly? I went to a different FedEx store and spoke with the manager. She said that a tracking number that is old cannot be used. If a customer mistakenly prints their own label that was previously used, when she scans it, it immediately tells her that the label is wrong and she can't accept the package. She said that the store must not have scanned the label after they printed it or it would have been flagged as I just described, and that the driver didn't scan either, verifying my assumption that he didn't scan labels when he picked up. So the fact that FedEx customer service is saying sorry, but it's your loss essentially if the buyer doesn't give it back, is mind boggling.
No problem with the type-o on the price LOL ... I do that all the time too.
Yes, FedEx should be completely responsible for their mistake. I assume you insured the shipment for the full value of the item, if so FedEx should make it right with you by paying you that money. I think you are right that the driver did not bother to scan the package and like I said, something sounds fishy.
I think FedEx, regardless of the outcome of this for you, is in the process of losing your business. Years ago I had issues with them when they charged me about twice what Buyers paid for shipping on several transactions. At the time FedEx labels were purchased through eBay but paid for later via PayPal (when they were the Payment processor). Neither FedEx or eBay could or would explain the "Additional charges" for the FedEx labels in question. Have never used them since.
I am guessing that you showed Fed Ex a QR-code, and that is what they scanned in order to print the shipping label? If so, I can see where Fed Ex believes they are not responsible, because you provided the QR-code for them to scan.
There is no dispute to open through eBay - they can not force the buyer to return the package.
Fedex can’t see the name on your order - they see only the label on the package. As @disneyshopper described, I’m sure they will say that you presented the QR code to print the label, so they have no responsibility for the error.
@moonbound50 wrote:I am trying to open a ticket for ebay to help me but the help center doesn't give me the opportunity to create a dispute. The only option is a search for a dispute created by the buyer, which there isn't one. I have tried Every choice on the list and it redirects me to help articles, except the example I just mentioned. Does anyone have a way for me to create the inquiry for ebay to get involved?
How can I contact ebay
Unfortunately, eBay is not involved with this issue. It is between you and FedEx.
Here is a link that will let you request a call back from eBay: eBay Customer Service
