Item hasn't arrived

[esneekee]

My item hasn't arrived. It's after close of business on the delivery date, 12 days after I paid for the item. I've reached out to the seller 7 times (through "Contact Seller") to no avail. The seller has not contacted me or replied to my contact even once.  I'm attempting to reach eBay to initiate an "Item Hasn't Arrived" claim. eBay's auto response won't allow me to open a claim stating the item may still be on its way, instructing me to wait until the estimated delivery date (which was today before the close of business). When does eBay allow me to open a claim, tomorrow?

[lady_madonna]

@esneekee 

The estimated date of delivery has to pass by at least 24 hours to file a Refund Request due to Item Not Received.

https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042