Item has not been received.

[wacobrothers]

I would appreciate some information if someone can be of assistance.  I Ordered an item on 3-4-25.  According to the sellers screens I was to receive the item from 3-12 to 3-18.  After that time I requested a refund and was denied.  [What I ordered was an electronic component necessary for a job I'm trying to complete.] I have contacted the seller and received no response.  I feel left out to lose.  I have probably spent thousands of dollars on ebay in the past without issue.  If I can't get this resolved I will be done with ebay.  Do I have any recourse other than consulting my credit card company?  Thanks to anyone who can point me in a constructive direction!

[rfmtm]

The only reason an Item Not Received case is cancelled is if the tracking shows it was received.  If that is what happen:

If tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.

If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller. If the address on the label is not yours, then you need documentation from the carrier to that effect to show ebay when you appeal the case.

If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.