It's been years since something I sent was broken. How do I proceed?

[homecarecomputer]

the buyer asked for a return. the pictures show an item clearly broken. Why would I want it returned to me? How do I go about making a claim with UPS?

[inceptions]

Hi @homecarecomputer 

First, take care of the buyer and refund through the return.

THEN you can file a claim online using the photos of the broken item and packaging to attach to the claim here:

https://www.usps.com/help/claims.htm