07-10-2023 03:24 PM
Is there a way to block and report and rate buyers who do not pay. I recently had about 5 of them and when I go to their reviews I see that it is a habit, although their ratings are 100% but the comments state that this is a habit they have. Thanks
07-10-2023 05:36 PM - edited 07-10-2023 05:36 PM
Buyers cannot be given negative feedback. Leaving a positive rating with a negative comment is a policy violation subject to removal of the comment and sanction for the seller.
After four days you can cancel the transaction for nonpayment to give the buyer a strike and prevent feedback from being left by either party. If you cancel earlier or for other reasons, the buyer will not get a strike.
Add the user to your Blocked Buyer List to prevent that particular user from bidding on or buying any more of your listings, regardless of what other sellers do.
https://www.ebay.com/help/selling/resolving-buyer-issues/blocking-buyer-ebay?id=4082
Be sure to set your Buyer Requirements to preemptively block bids or purchases from users with two or more unpaid item strikes in the last year.
You can avoid unpaid items by listing your item for a fixed price with immediate payment required and by not making or accepting any offers. That way the buyer must complete checkout and actually pay in order to proceed.
07-10-2023 05:46 PM
Hi @kristieb33
Those sellers are breaking eBay's rules ... and will be reprimanded if the buyer contacts eBay and asks that the comments be removed.
The best way to handle deadbeat buyers:
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