International Shipping Returns

[smarrtbuy]

I shipped a package (diecast Model) to Brazil back in January and it went through Ebay hub like normal, it shows that it was returned to the Hub at the end of March. I was paid, but my question is what happens to it now? Will I get it back or not? The customer seems to think that I will get it back and be able to relist it for him to ship to a US family member. I have received no notices from ebay only the customer. Any help on this would be great.

[comics-scifi-collectibles]

@smarrtbuy.  EBay should have refunded the buyer and you keep the sale.    The items not sent back to you.     

[smarrtbuy]

Thanks, Now he is saying he didn't get a refund and wants to know if I will issue him one or if he should file a request and doesn't want to have it go against me. I wish I could just talk to someone at ebay about this and have it all cleared up. I think he is trying to scam me for the refund which I do not want to do, from everything I have seen on YouTube is that eBay takes care of all International shipping issues after they receive it at the hub, am I right in that thinking? I probably should just tell him to file the refund request, right?

[comics-scifi-collectibles · Accepted solution]

@smarrtbuy.  You advise the buyer to file a not received refund request and eBay refunds the buyer.   It doesn't count against you.  

Your job as a seller is done once the item is delivered to the EIS hub. 

Here's how to contact eBay customer service >>

eBay agents are working from home so you have to request a call back.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back


3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay
https://www.facebook.com/eBay/

[smarrtbuy]

Thanks a ton, you are the best.

I already printed this information out for future reference.

Very much appreciated

[comics-scifi-collectibles]

@smarrtbuy.  You're welcome.   Glad to help.  

[smarrtbuy]

Thanks again, that was huge to get off my plate. They called back in 20 minutes, it was perfect. Have a great week.