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Incorrect negative feedback

How do you remove negative feedback from a buyer when they do it accidentally and it’s longer than 90 days ago

Message 1 of 4
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3 REPLIES 3

Re: Incorrect negative feedback

Feedback can only be revised or removed within 30 days.

Inceptions
Volunteer Community Mentor, buying and selling on eBay since 2004

Message 2 of 4
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Re: Incorrect negative feedback

Buyer made mistake… clicked on negative but gave excellent review…. Can you ask eBay to remove if both agree… can’t find where you can do this 

Message 3 of 4
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Re: Incorrect negative feedback

You do it here:  

 

https://www.ebay.com/sellerhelp

 

But I believe they will only do it for 90 days & only if they deem it meets criteria for removal.  If it's been >90 days, you can try eBay on Twitter or Facebook, but I don't have the URLs for those, someone else may come along who does. 

This one goes to Eleven - Nigel Tufnel

Simply-the-best-for-you Volunteer Community Mentor
eBay Seller since 1996

Message 4 of 4
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