Incomplete return

[barbrsimon_0]

I bought something from the US and I live in Europe. The item was defective and the seller admitted he didn't check it beforehand. He said he cannot refund my shipping and tax charges as E Bay only lets him refund the purchase price. He told me to contact E Bay but I am finding it impossible to find this topic anywhere, they won't call me as I am not in US, and they won't answer calls. LIve chat also useless as it's all AI. Help please.

[eastlaneave · Accepted solution]

@barbrsimon_0 

I am sorry that happened! 

You should open a Return Request. The reason could be "Item is defective", "Arrived damaged", "Missing Parts" OR "Doesn't Match photos and description" if the item you got was not what was shown and described.

You can open your return request here. Just click the photo and follow the instructions.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041 

The seller will not be able to provide a label, but you can insist that they send you the cost of the label.

-- You can check the status of your case here: 

https://www.ebay.com/help/ip?topicId=4667

-- Here is a help page where you can learn more: 

https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667 

Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.