09-26-2024 10:56 AM
ITEM DEFECTIVE SELLER DOES NOT ACCEPT RETURNS. How can I GET MY MONEY BACK FOR DEFECTIVE ITEM?
09-26-2024 11:10 AM
Hi @doublem0812
You have eBay's Money Back Guarantee which overrides the seller's return policy.
If you received an item that is not as described, you have up to 30 days to open a return using the option next to the transaction in your Purchase History. The seller will have 3 business days to provide a prepaid return shipping label or else refund. If he does neither, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.
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