Maybe you were not logged in. See if this helps:
To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email we sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you can't find your guest order confirmation email, select the link below and eBay will send you a link to your order details.
Find guest order details
If that doesn't work, contact eBay:
To contact customer service use this link:
https://www.ebay.com/help/contact_us?id=4002&st=10
You can have them call you or use live chat.
ALWAYS be honest and exceedingly FAIR!
The Volunteer eBay Community Mentor formerly known as juanmogamer
