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I receive message "unknown device using your account"

Is this normal?  I ask a seller a question when they answer my question I receive: "unknown device using your account."  The last seller asked a question was located in India.  Maybe that's the reason.?.  Should I change my password once again??? 

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Re: I receive message "unknown device using your account"

eBay has been sending such messages for each sign-in from an unrecognized browser. Unrecognized just means that the browser has no cookies from a previous sign-in to that account, or the IP address does not correspond to a previous sign-in.

 

If you are routinely erasing your browser cookies, or changing your network address, you can expect to receive such messages when you sign in again.

 

Do the browser, location and time correspond to your own sign-in activity? If so, you can ignore the message.

 

Keep in mind that the location may not be precise; it may correspond to the location of the network rather than your actual location. Browser information may not always be available.

 

If you do not recognize the location, time or browser, and you suspect that someone else may have gained access to your account, you may want to change your eBay password.

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Message 2 of 4
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Re: I receive message "unknown device using your account"

eBay has been sending such messages for each sign-in from an unrecognized browser. Unrecognized just means that the browser has no cookies from a previous sign-in to that account, or the IP address does not correspond to a previous sign-in.

 

If you are routinely erasing your browser cookies, or changing your network address, you can expect to receive such messages when you sign in again.

 

Do the browser, location and time correspond to your own sign-in activity? If so, you can ignore the message.

 

Keep in mind that the location may not be precise; it may correspond to the location of the network rather than your actual location. Browser information may not always be available.

 

If you do not recognize the location, time or browser, and you suspect that someone else may have gained access to your account, you may want to change your eBay password.

Message 2 of 4
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Re: I receive message "unknown device using your account"

Thank you so much for your answer.  I always erase my searches so I guess that's the reason.  Now I feel safer thanks again for explaining.

Sincerely Cynda 

Message 3 of 4
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Re: I receive message "unknown device using your account"

You are most welcome -- good luck with your searches!

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