I initiate a return. eBay's link to print return shipping label not working.

[hank-8006]

I initiated a return. eBay sent an email with a link to print return shipping label. It is not working. "

Something went wrong

It's not you, it's us. Please go back and try again."

I can't find the item. It's not in purchase summary.

And I can't contact ebay. This is stupid.

[eburtonlab · Accepted solution]

@hank-8006 

You cannot be signed in to a different eBay account and use the email link -- it won't work.

If you purchased as a guest, sign out of your current eBay account or else open the link in a private or incognito browser window.

[comics-scifi-collectibles]

@hank-8006  If you made the purchase using a guest account ( not logged in to your eBay account) it will not be in your purchase history.

To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".

If you don't have that email, you can request another copy of the order confirmation email on this page ( Do NOT log in to your regular eBay account) :

https://www.ebay.com/help/buying/paying-items/buying-guest?id=4035&st=

Once you have the email, you can follow the process on the above page to talk to the seller.

You can also open a return request (to get a return label) OR report that the item has not arrived when it's at least one day past the last estimated delivery date.

1) Select View order details in your order confirmation email.

2) Select Return item OR report that the item has not arrived

3) Select your reason for the return if returning an item and select Next.

4) You can add a message to the seller and also upload up to 10 photos showing the item's condition if you are returning an item

Here's how to contact eBay customer service if you need help starting the refund request:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay

https://www.facebook.com/ebay