I bought the product. The seller did not send or cancel the order. How can I get my money back? This

[arri_3785]

I bought the product. The seller did not send or cancel the order. How can I get my money back? This is my second account.

Order shipped

Order date: Jul 31, 2024

Order total: US $304.80

Order number: 17-11878-18330

[lady_madonna · Accepted solution]

@arri_3785 

You just bought it YESTERDAY. Not many sellers have a 1 day handling time.

What is the estimated date of delivery as shown in your Purchase History? Has that date passed already?

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

•     Select “More actions” beside your item and then “I didn't receive it.”
•     Click the box beside I want a refund.
•     Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

•     Find the item in your Purchase History
•     Select See request details
•     Select “Ask eBay to step in.”

[arri_3785]

Ordered by mistake

Arrived damaged

Don’t like it

Missing parts or pieces

Changed my mind

Item is defective

Received wrong item

Doesn't fit

Found a better price

Doesn't match description or photos