I WISH TO REFUND A SMALL PART OF THE POSTAGE CHARGED TO MY BUYER. CANNOT FIND ANY INFO.

[johnswetnam]

EBAY ONLY TELLS HOW TO DO A TOTAL REFUND.  ALL I WANT TO DO IS GIVE THE BUYER A REFUND FOR A FEW DOLLARS ON THE POSTAGE HE PAID.  JOHN

[lady_madonna]

@johnswetnam 

1. Locate the order in Seller Hub. https://www.ebay.com/sh/ord
2. From the dropdown menu, select Send refund.
3. Choose a reason for the refund.
4. Specify a refund amount for the item or for the order.
5. Enter the desired refund amount, and select Send refund.

[johnswetnam]

THERE ARE NO DROP DOWN MENUES THAT I CAN FIND AND THE WORD REFUND APPEARS NO WHERE ON THESE PAGES????

[lady_madonna]

@johnswetnam 

Instructions here > https://www.ebay.com/help/selling/managing-returns-refunds/refunding-buyers?id=5182#section2

[johnswetnam]

THANK YOU FOR YOUR HELP.  I"VE BEEN ON BOTH OF THE SITES YOU SUGGEST, BUT CAN FIND NO DROP-DOWN MENUES OR EVEN THE WORD "REFUND."  WHERE ARE THESE DROP-DOWN MENUES?  THANKS, JOHN