05-22-2024 07:19 PM
So.eone is hacking my account and I'd like to unlink my Facebook and Google accounts. How can I do that other than deleting my account?
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05-22-2024 07:24 PM
@p4mfo.us.weuszqxe SEE # 3
Here's my advice to help secure your account:
#1 Run a full scan with your virus software to remove any spyware from your computer.
#2 Go to my eBay> account>personal information and make sure that all information is correct including your cell phone number, registered email and ship from and to addresses.
https://accountsettings.ebay.com/profile
#3 Go to the security center and complete ALL of these steps>
https://accounts.ebay.com/acctsec/security-center
a) Change your password and secret questions
b) For extra protection consider turning on two-step verification.
c) Unlink all Social Sign in methods and change your passwords on those accounts too. The hacker will be able to use the social sign in links to sign in to your account again if you do not disconnect this option.
#4 Secure your email account.
Change the passwords and secret questions. Be sure to use different passwords and secret questions on eBay and your email. Do not use these passwords on any other account.
Hacked accounts often start with a hacked email account.
#5 Calling is the only way to report hacked accounts for security reasons.
This is the dedicated number for Hacked Accounts: 1-866-961-9253
( customer service agents at this number can only help with account security issues)
IF you are outside the US or Canada you will need to use Skype to call.
https://support.skype.com/en/faq/fa10613/how-do-i-make-a-call-on-skype
Be sure to ask for a credit for sellers fees if the hacker used your account to sell any items.
More tips for keeping your account safe:
https://www.ebay.com/help/account/protecting-account/protecting-account?id=4192&st=
05-22-2024 07:24 PM
@p4mfo.us.weuszqxe SEE # 3
Here's my advice to help secure your account:
#1 Run a full scan with your virus software to remove any spyware from your computer.
#2 Go to my eBay> account>personal information and make sure that all information is correct including your cell phone number, registered email and ship from and to addresses.
https://accountsettings.ebay.com/profile
#3 Go to the security center and complete ALL of these steps>
https://accounts.ebay.com/acctsec/security-center
a) Change your password and secret questions
b) For extra protection consider turning on two-step verification.
c) Unlink all Social Sign in methods and change your passwords on those accounts too. The hacker will be able to use the social sign in links to sign in to your account again if you do not disconnect this option.
#4 Secure your email account.
Change the passwords and secret questions. Be sure to use different passwords and secret questions on eBay and your email. Do not use these passwords on any other account.
Hacked accounts often start with a hacked email account.
#5 Calling is the only way to report hacked accounts for security reasons.
This is the dedicated number for Hacked Accounts: 1-866-961-9253
( customer service agents at this number can only help with account security issues)
IF you are outside the US or Canada you will need to use Skype to call.
https://support.skype.com/en/faq/fa10613/how-do-i-make-a-call-on-skype
Be sure to ask for a credit for sellers fees if the hacker used your account to sell any items.
More tips for keeping your account safe:
https://www.ebay.com/help/account/protecting-account/protecting-account?id=4192&st=
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