06-21-2025 09:15 AM
As a seller, I issued a refund to a customer, and I need to send the buyer a return shipping label. How is this done?
06-21-2025 09:20 AM
1) Create a label from a 3rd party site such as Pirate Ship
2) Save the label. By default the label is a PDF file
3) Open the pdf label and Save As a JPG file
- You could also screenshot or "clip" the label to make a JPG
4) Send the JPG to the buyer by eBay Messages. (PDFs don't send through messages.
PS - it's best to not issue a refund until you have the item returned. eBay will send the buyer a label that way.
06-21-2025 09:22 AM
Once you refund the buyer, a return shipping label cannot be issued via ebay. You should never refund until you get the item back, unless you do not want the item back. Since you already refunded the buyer, if you want the item back, you can go to pirateship.com and send a shipping label from that company to your buyer.
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.