How to request a refund

[cich7603_7avazvg]

I ordered a model ship detail set on December 9 2021, a tracking number was issued with a delivery date of.March 17, 2022. Tracking number was cancelled and order never received. I contacted the seller who agreed to refund the purchase price. The seller stated I must start the refund process. How do I go about doing this? I went on the eBay website and just keep going in circles. Any help would be greatly appreciated.

[lady_madonna]

@cich7603_7avazvg 

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

•     Select “More actions” beside your item and then “I didn't receive it.”
•     Click the box beside I want a refund.
•     Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

•     Find the item in your Purchase History
•     Select See request details
•     Select “Ask eBay to step in.”

If it is too late to file a dispute on Ebay, you can file the Item Not Received dispute in PAYPAL’s Resolution Center.

https://www.paypal.com/disputes/

Or you can contact your credit card company to dispute the charge.